After Kauz.ai with its aiSuite was selected as the best solution provider, the phase of technical design and implementation began. Initially, only a website chatbot for the Warendorf District Health Department was planned. However, since the website content was integrated into the district administration’s global website and therefore difficult to separate clearly, the use case was expanded—at the initiative of the project sponsor, the Health Department—to include additional departments.

The no-code aiStudio enables the methodical and rapid implementation of customized AI chatbots. A key prerequisite for this is high data quality, which was ensured by the existing state of the service portal and helped accelerate the project implementation. Thanks to the AI architecture based on the RAG approach (Retrieval-Augmented Generation), new content can continuously be incorporated without the need for extensive model training.

A comprehensive website chatbot ensured a seamless user experience for website visitors. In order to continue offering a well-functioning AI chatbot beyond the end of the project, the data must be updated regularly and ongoing dialogues need to be reviewed for accuracy. The aiStudio provides the appropriate no-code tools for this purpose, such as a dashboard and simple data import workflows.