Excellent customer service 4.0

With AI chatbots now finally feasible

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Customer Service Experience 4.0

Long waiting times, unsatisfactory answers, internal chaos in ticket processing - thanks to AI, this can no longer happen.
With AI chatbots, you can create a solution-orientated customer journey that convinces and retains customers in the long term.

Customer autonomy

Enable your customers to solve their problems themselves with chatbots or leave a case in the system.

24/7 availability

Use intelligent chatbots for continuous availability for your customers without any waiting time.

Internal process optimization

Ensure the agent experience with internal chatbots: Different data sources can be natively integrated with AI.

Incremental transformation

The complexity of customer service is manageable and affordable with AI. Rely on fast, scalable solutions.

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Self-service: how our customers use AI chatbots

Answer FAQs

Optimise queue management

Digitise product consulting

Automate payment and invoice requests

Collect customer feedback

Onboarding new customers

Improve returns and complaints processes

Make appointments

"5-10% of trade fair visitors use the chatbot on the website:
A noticeable relief for the service teams and an important component of our customer communication."

Manuel Stieperman

Head of Digital Marketing

Transform your customer service with us

How does the aiStudio work for customer service?

Your website is the central knowledge base for the chatbot. With aiStudio, you can add your own data to generative AI and specify dialogue paths, among other things. Our no-code AI platform has been developed for business users. No IT support is required for content enhancements and customisations.

How long does it take to introduce an AI chatbot in customer service?

If your website contains all the relevant information, an AI chatbot can go live within one to three months.

Can the AI chatbot also be integrated with internal knowledge databases or our CRM?

Yes, we have an efficient interface management system.

How are incorrect chatbot responses prevented?

With our test functions, you can ensure that an excellent AI chatbot interacts with your customers. With aiStudio, you can track the chatbot’s dialogues and prevent incorrect responses with predefined content at any time in advance.

Can the aiStudio also be used for AI use cases in other departments?

The aiStudio is a flexible AI platform that covers 80% of all use cases. Many of our customers have even started with the optimisation of internal knowledge management processes. Find out more about the wide range of possible applications in our AI use cases e-book.

Wieviel kostet ein KI-Chatbot für den Kundenservice?

Our AI chatbots for websites start at 499 euros per month. Depending on the range of functions, you may also be interested in our SME or Enterprise offering. You can find detailed information on our pricing page.