{"id":18684,"date":"2025-04-29T15:32:46","date_gmt":"2025-04-29T13:32:46","guid":{"rendered":"https:\/\/kauz.ai\/ai-chatbot-providers-a-market-overview-for-decision-makers\/"},"modified":"2025-08-01T14:46:24","modified_gmt":"2025-08-01T12:46:24","slug":"ai-chatbot-providers-a-market-overview-for-decision-makers","status":"publish","type":"post","link":"https:\/\/kauz.ai\/en\/blog\/ai-chatbot-providers-a-market-overview-for-decision-makers\/","title":{"rendered":"AI chatbot providers: A market overview for decision makers"},"content":{"rendered":"

<\/p>\n

Artificial intelligence has arrived in the world of work and in society: According to <\/span>Deloitte<\/span><\/a> At 56%, a fundamentally positive attitude towards the potential uses of AI prevails. Many employees and customers increasingly expect AI chatbots and agents to make work and communication easier. However, due to the rapidly growing market offering and rapid technological change, it remains a challenge for companies to make the right strategic decision and at the same time get started quickly and easily with the first AI solutions in order to create initial successes with artificial intelligence and the basis for its scaling. <\/span><\/p>\n

In the following article, we present ten selection criteria for selected providers of chatbots and AI agents, which we also apply to a selection of long-established chatbot and AI companies. You can also deepen your functional understanding of chatbot platforms with our Function & Feature Overview. <\/span><\/p>\n

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7 Agentic AI and chatbot providers in comparison<\/b><\/h3>\n

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<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Selection Criterion<\/th>\nKauz.ai<\/th>\nCogningy<\/th>\nParloa<\/th>\nmoinAI<\/th>\nRasa<\/th>\nUserlike<\/th>\nMicrosoft Copilot <\/th>\n<\/tr>\n<\/thead>\n
Use Cases<\/td>\nCustomer service
\nKnowledge management
\nAI Workplace<\/td>\n		Customer service<\/td>\nCustomer service<\/td>\nMarketing, Sales & Customer Service<\/td>\nMarketing, Sales & Customer Service<\/td>\nCustomer Service\n<\/td>\nAI workplace <\/td>\n<\/tr>\n
LLM-agnostic platform<\/td>\nLLM selection options<\/td>\nLLM selection options<\/td>\nLLM selection options<\/td>\nLLM selection options<\/td>\nLLM selection options<\/td>\nGPT Technology <\/td>\nGPT Technology <\/td>\n<\/tr>\n
Data Security & GDPR compliance<\/td>\nEU data hosting
\nCloud or on-premise
\nPrivate LLMs
\nConfidential computing<\/td>\n		Certifications
\nCloud or on-premise \n<\/td>\n		Certifications
\nData encryption \n<\/td>\n		EU data hosting
\nOpt-in for personal data<\/td>\n		On-premise and private cloud deployment<\/td>\nNo details available\n<\/td>\nMicrosoft\u2019s security and compliance mechanisms<\/td>\n<\/tr>\n
Dialog and process templates <\/td>\nChatbot templates
\nFree dialog control via agent templates
\nFixed dialog control via click flows<\/td>\n		Flow templates
\nGraphical conversation design tool <\/td>\n		No public disclosures<\/td>\nReusable dialog components<\/td>\nChatbot templates
\nDialog patterns\n<\/td>\n		Dialog workflows \n<\/td>\nDialog design and process templates<\/td>\n<\/tr>\n
CompanyGPT<\/td>\nSuitable for internal knowledge management and personal AI workplace\n<\/td>\n\u274c<\/td>\n\u274c<\/td>\n\u274c<\/td>\n\u274c<\/td>\n\u274c<\/td>\nCentral area of application<\/td>\n<\/tr>\n
Control & Management<\/td>\nAnalysis dashboards
\nLLM orchestration
\nChunking and crawling configurations <\/td>\n		LLM orchestration
\nExplainable AI<\/td>\n		Evaluation tools<\/td>\nAccess only to central knowledge database\n<\/td>\nResponse variations & conditions
\nContextual response rephraser<\/td>\n		Central knowledge database
\nMessage center \n<\/td>\n		Context management
\nCopilot Control System\n<\/td>\n<\/tr>\n
Multi-Channel<\/td>\nChat
\nLive-Chat
\nVoice input <\/td>\n		Telephony
\nChat
\nVoice input <\/td>\n		Telephony
\nChat<\/td>\n		Chat
\nLive-Chat<\/td>\n		Chat
\nMessaging apps<\/td>\n		Chat
\nMessaging apps<\/td>\n		Microsoft 365 apps <\/p>\n<\/td>\n<\/tr>\n
Usability<\/td>\nNo-code platform
\nUser interface for business users <\/td>\n		Targeted at technical users<\/td>\nUser interface for business users<\/td>\nIntuitive Interfaces<\/td>\nFor developers<\/td>\nBusiness User Console<\/td>\nContextual support in Microsoft 365 applications\n<\/td>\n<\/tr>\n
Innovation maturity <\/td>\nRapid expansion into a comprehensive AI agent platform<\/td>\nAI agents in the contact center<\/td>\nUse of agentive AI in customer service<\/td>\nFirst AI agents<\/td>\nFocus on GPT technology\n<\/td>\nFocus on chatbots & multichannel integrations\n<\/td>\nDeep integration into the MS365 ecosystem\n<\/td>\n<\/tr>\n
Pricing<\/td>\nStarting at \u20ac499 per month for company-wide access, or from \u20ac20 per user per month<\/td>\nSubscription or usage-based pricing starting at \u20ac2,500<\/td>\nIndividual<\/td>\nStarting at \u20ac475 per month\n<\/td>\nIndividual<\/td>\nStarting at \u20ac90 per month\n<\/td>\nFrom \u20ac30 per user per month<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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What you should definitely look out for when selecting an AI chatbot <\/b> <\/p>\n<\/div>
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Scalability of your AI applications<\/span><\/span><\/h3><\/header><\/div>

Chatbot integrations with high response quality have been accelerated by up to 90% thanks to large language models. Generative AI has become a true game changer for communication automation. For companies, this means they should think beyond isolated chatbot use cases. The deployment of AI will expand across all areas of the organization, and the number of specialized applications will grow rapidly. Therefore, it is advisable to rely on an AI platform from the very first projects\u2014such as the implementation of chatbots\u2014in order to scale AI usage effectively.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

User autonomy<\/span><\/span><\/h3><\/header><\/div>

The vast future potential of artificial intelligence lies, among other things, in enabling employees to become more efficient in their workflows through AI tools\u2014and to perform tasks independently that would otherwise require assistance. Natural language interfaces eliminate onboarding time and are set to fundamentally transform workplace culture. When choosing your AI chatbot provider, ensure that your employees can control the content quality of the AI application themselves. This allows them to actively shape the transformation process driven by AI deployment.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

AI Chatbots 2.0<\/span><\/span><\/h3><\/header><\/div>

AI chatbots are the user interface of the future\u2014whether in customer service, internal knowledge management, or individual work. With data integration and the inclusion of AI agents for process automation, AI chatbots are becoming increasingly powerful. Therefore, when choosing a provider, be sure to consider customization capabilities, even if you're starting with simple use cases.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Data Sovereignty<\/span><\/span><\/h3><\/header><\/div>

When it comes to service and support, the regional proximity of technology providers has always been an important decision factor. With the rise of AI, regionality has become even more critical. GDPR-compliant data processing within the EU and the highest possible assurance that company data will not be used for AI training are top priorities for many organizations\u2014but they can also lead to higher costs. Carefully evaluate the security measures of chatbot providers and whether they offer scalable options for enhanced data protection.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

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\"https:\/\/kauz.ai\/wp-content\/uploads\/2024\/10\/3-3.png\"<\/a><\/div>
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AI guide: 60 use cases at a glance

\n<\/a><\/span><\/span><\/h2><\/header>
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Get a comprehensive overview of the company-wide application possibilities of AI chatbots and AI agents in our free e-book. <\/span><\/h3><\/header>
<\/span><\/span><\/span><\/span><\/div><\/div>
Download e-book now<\/span><\/span><\/a><\/div>
<\/span><\/span><\/span><\/span><\/div><\/div><\/div><\/div><\/div>
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Outlook for the future: Use of Agentic AI

\n<\/a><\/span><\/span><\/h2><\/header>
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Find out from our AI experts which AI architectures are necessary and possible for agent systems. <\/span><\/h3><\/header>
<\/span><\/span><\/span><\/span><\/div><\/div>
Download e-book now<\/span><\/span><\/a><\/div>
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\"https:\/\/kauz.ai\/wp-content\/uploads\/2025\/05\/neu-GEN-AI-Der-Quantensprung-im-internen-Wissensmanagement-1080-x-1080-px.jpg\"<\/a><\/div>
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AI webinar library<\/p>
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<\/a><\/span><\/span><\/h2><\/header>

<\/span><\/span><\/span><\/span><\/div><\/div>

We regularly host webinars with AI experts and AI practitioners. Take the opportunity to gain exciting practical insights. <\/span><\/h3><\/header>
<\/span><\/span><\/span><\/span><\/div><\/div>
Watch AI webinars now<\/span><\/span><\/a><\/div>
<\/span><\/span><\/span><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/h2>\n","protected":false},"excerpt":{"rendered":"

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Many employees and customers increasingly expect AI chatbots and agents to make work and communication easier. <\/p>\n","protected":false},"author":14,"featured_media":18649,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[87,60],"tags":[],"class_list":["post-18684","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-en","category-technology","article-list-item","animate"],"acf":[],"ab_tests":{"titles":{"started":false,"start_time":1777316969000,"end_time":1779908969000,"traffic_percentage":35,"variant_traffic_percentage":[],"paused":true,"ended":false,"results":{"timestamp":0,"winning":null,"winner":null,"aggs":[],"variants":[]}},"featured_images":{"started":false,"start_time":1777316969000,"end_time":1779908969000,"traffic_percentage":35,"variant_traffic_percentage":[],"paused":true,"ended":false,"results":{"timestamp":0,"winning":null,"winner":null,"aggs":[],"variants":[]}}},"ab_test_titles":[],"ab_test_featured_images":[],"yoast_head":"\nAI chatbot providers: A market overview for decision makers - 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