We are delighted to be able to introduce another partner to you today. Heupel Consultants is a holistic IT management consultancy that supports medium-sized companies and global hidden champions from IT strategy to software implementation in a needs-oriented manner at the interface of technology, business processes and the human success factor.
Artificial intelligence needs change management
Thomas Heupel’s team has been advising and supporting companies in their digital transformation for ten years and has played an active role in shaping the evolution of core systems such as CRM and ERP. For the founder and Managing Director of Heupel Consultants, there is no way around artificial intelligence today.
A key recommendation for the use of AI
The first joint AI projects between the two partner companies are already underway and the following recommendations for customers can be derived: Start with processes where you do not yet have a digital solution. Not only to drive forward the further digitalization of your company, but also to avoid starting with the most difficult use cases. Chatbots can be integrated with all backend systems and developed into AI agents. However, it is better to approach this level of complexity with initial, smaller success stories. Newly designed customer interfaces such as the Website with its general communicationbut also the internal knowledge managementwhere the aim is to make existing information easier to find, are ideal starting points for introducing chatbots and gaining initial learning experience with AI.
About Heupel Consultants
The consulting boutique Heupel Consultants acts as a consultant for digital transformation at the interface of process, project and IT management. As a driving force for innovation and agile working methods, the introduction of artificial intelligence is one of the company’s current focal points.